Account & Membership
How do I sign up for a membership?

Fill out our membership registration form and complete payment through PayPal. We accept memberships for 3, 6, or 12-month periods to fit your needs.

Each account is manually reviewed within 24-48 hours before activation. Once approved, you'll receive login credentials to access all photo galleries immediately.

Account & Membership
What membership types are available and what do they cost?

We offer flexible membership options with 3-month, 6-month, and 12-month subscriptions. Each membership type provides full access to all photo galleries during your subscription period.

Pricing varies by subscription length, with longer memberships offering better value. All memberships include unlimited photo downloads and access to high-resolution images.

Account & Membership
How long does it take for my account to be approved?

Account approval typically takes 24-48 hours or less after registration and payment. We manually review each membership application to ensure account security.

If your account is not approved for any reason, you will receive a full refund automatically. Most approvals happen much faster than the 48-hour timeframe.

Account & Membership
I forgot my username or password. How do I reset it?

Use our password recovery page to reset your login credentials. Enter either your username or email address, and we'll send reset instructions to your registered email.

If you're still having trouble accessing your account, the system will guide you through the recovery process step by step. Your account access will be restored quickly.

Account & Membership
When does my membership expire and how do I renew?

Your membership expires based on the subscription length you selected (3, 6, or 12 months from activation). You can check your expiration date by logging into your account dashboard.

We don't automatically renew memberships, so you'll need to sign up again before your current membership expires. This gives you flexibility to choose a different membership length if desired.

Account & Membership
Why was my account not approved?

We reserve the right to decline memberships that don't meet our terms and conditions. Common reasons include incomplete payment information or violations of our usage policies.

If your account is not approved, you will receive a full refund automatically. We maintain these standards to protect the photography and ensure proper usage by all members.

Account & Membership
Can I share my account with family members?

Each account is limited to one household and family members residing in that household. We monitor account usage including IP addresses and location data to prevent unauthorized sharing.

Accounts used by multiple parties outside the primary household may be terminated without refund. This policy protects our photographers' work while allowing reasonable family access.

Account & Membership
What happens if I use my account from multiple locations?

We log all account usage including IP addresses, locations, browser information, and device details. Using your account from different locations within reason is perfectly acceptable.

However, accounts flagged for suspicious activity from multiple unrelated locations may be reviewed for policy violations. We monitor this to prevent unauthorized account sharing while allowing legitimate travel usage.

Photo Access & Usage
What sports and activities do you photograph?

We photograph all major Cleburne High School sports including Baseball, Basketball, Cross Country, Football, Golf, Powerlifting, Soccer, Softball, Swimming, Tennis, Track & Field, and Volleyball for both boys and girls teams.

We also cover performance groups like Cheerleaders, Golden Pride Band, and Showstoppers, plus special events including Game Face, Pep Rallies, Student Council activities, and general school events.

Photo Access & Usage
Can I download photos from the galleries?

Yes, active members have unlimited download access to all photo galleries during their subscription period. You can download individual photos or multiple images at once.

All downloads are high-resolution images perfect for printing and personal use. Photos maintain their watermarks as copyright protection for the photographer's intellectual property.

Photo Access & Usage
What can I do with the photos I download?

Downloaded photos can be used for personal downloads to your computer, creating personal prints for your enjoyment, and displaying prints in your home or personal settings.

These photos are perfect for creating photo albums, scrapbooks, social media posts, or printing for family and friends. All personal and family uses are completely allowed under your membership.

Photo Access & Usage
What am I NOT allowed to do with the photos?

Photos cannot be distributed to parties outside your immediate family, resold or traded for profit, or used for any commercial purposes including advertising or marketing materials.

Additionally, photos cannot be published on websites, social media platforms, or used in any business-related materials. These restrictions protect the photographer's copyright and ensure proper usage.

Photo Access & Usage
How do I find photos from a specific event or date?

Each gallery is organized by sport or activity, then further organized by event date. Browse through the specific sport section to find photos from particular games or events.

Gallery titles include event information and dates to help you locate exactly what you're looking for. Recent events are typically posted first within each sport category.

Photo Access & Usage
Can I get high-resolution versions of the photos?

All member downloads are automatically high-resolution images suitable for printing and enlargement. We don't provide lower-quality versions to ensure you get the best possible images.

These high-resolution files are perfect for creating large prints, professional-quality photo books, or any situation where image clarity is important. The file sizes are optimized for both quality and reasonable download times.

Photo Access & Usage
Are there watermarks on the photos?

Yes, all photos display watermarks for copyright protection of the photographer's work. The watermarks remain on all photos regardless of membership status.

This protects David Beans Studio's intellectual property while still allowing members to enjoy and use the high-resolution images for personal purposes like printing and sharing.

Technical Support
I'm having trouble logging into my account. What should I do?

First, verify you're using the correct username and password. Remember that usernames and passwords are case-sensitive, and try clearing your browser's cache and cookies.

If you're still unable to access your account, use our password recovery feature to reset your credentials. Make sure your account hasn't expired and that you're not typing extra spaces before or after your login information.

Technical Support
I can't find a specific gallery or event. Where should I look?

Galleries are organized by sport or activity type, then sorted by event date within each category. Check the appropriate sport / activity section first, then browse by date to locate your specific event.

Recent events are typically posted within a few days and appear at the top of each gallery section. If you're looking for older events, scroll down within the specific sport category or check the event date information in gallery titles.

Technical Support
How do I change my account information?

Log into your account and navigate to your user profile page where you can update your personal information, contact details, and account preferences.

Changes to your profile information are saved automatically, and you can update most fields except your username and membership. If you need to change fundamental account details, the system will guide you through the update process.

Technical Support
The photos won't download. What's wrong?

Download issues are usually caused by browser settings, popup blockers, or internet connection problems. Try disabling your popup blocker and ensure you have sufficient storage space on your device.

If downloads still fail, try using a different browser or clearing your current browser's cache and cookies. Large photo files may take longer to download on slower internet connections, so please be patient during the download process.

Technical Support
I'm getting error messages. What do they mean?

Common error messages include login failures, expired sessions, or access denied notifications. Most errors can be resolved by logging out completely and logging back in with fresh credentials.

If you see "access denied" errors, check that your membership hasn't expired and that your account is still active. Session timeout errors mean you need to log in again, while server errors are usually temporary and resolve quickly.

Technical Support
Why are some galleries empty or showing no photos?

Empty galleries typically indicate that photos from those events haven't been uploaded yet, or the event may not have taken place. We upload photos as quickly as possible after each event.

Some galleries may also be temporarily hidden during the upload process or if we're making updates to the photo collection. Check back in a day or two, as most photo uploads are completed within 48 hours of the event.

Payment & Billing
What payment methods do you accept?

We accept payments through PayPal, which allows you to pay with your PayPal account balance, bank account, or credit/debit cards. PayPal provides secure payment processing for all membership transactions.

You don't need a PayPal account to complete your payment, as PayPal accepts major credit cards as guest payments. All transactions are processed securely through PayPal's encrypted payment system.

Payment & Billing
Will I be automatically charged when my membership expires?

No, we do not automatically renew memberships or charge your payment method when your subscription expires. You maintain full control over when and if you want to renew your membership.

When your membership expires, you'll need to sign up again manually if you want to continue accessing the photo galleries. This gives you the flexibility to choose a different membership length or take a break if desired.

Payment & Billing
Can I get a refund if I'm not satisfied?

If your account application is not approved during our review process, you will automatically receive a full refund. We reserve the right to decline memberships that don't meet our terms and conditions.

However, accounts that are terminated due to policy violations, terms of service breaches, or misuse will not receive refunds. We maintain these standards to protect our photography and ensure proper usage by all members.

Payment & Billing
I was charged but can't access my account. What happened?

Your payment was successfully processed, but your account is still pending manual approval, which typically takes 24-48 hours. All memberships are reviewed before activation to ensure account security.

You'll receive login credentials via email once your account is approved. If your account is not approved for any reason, you will receive a full automatic refund of your payment.

Payment & Billing
Can I change my membership length after payment?

Once your membership is activated, the subscription length cannot be changed. You'll need to wait until your current membership expires to select a different membership duration.

When your membership expires, you can choose any of our available subscription lengths (3, 6, or 12 months) for your renewal. This allows you to adjust your membership based on your changing needs.

Payment & Billing
Do you offer discounts for longer memberships?

Our pricing structure is designed to provide better value for longer membership commitments. The 12-month membership offers the best per-month value compared to shorter subscription options.

Longer memberships also provide the convenience of uninterrupted access to all photo galleries throughout the school year without needing to renew multiple times. Check our membership pricing page for current rates on all subscription lengths.

Payment & Billing
What happens if my payment fails or is declined?

If your payment is declined, you'll receive an error message during checkout explaining the issue. Common causes include insufficient funds, expired cards, or bank security holds on online transactions.

You can retry your payment immediately after resolving the issue with your bank or payment method. No account will be created until payment is successfully processed through PayPal's secure system.

Photography Services
How do I contact David Beans Studio directly?

For questions about photography services, event coverage, or general inquiries about David Beans Studio, you can reach out through the contact information provided.

We respond to all inquiries promptly and can discuss specific photography needs, event scheduling, or any questions about our Cleburne High School gallery services. We're always happy to help with your photography-related questions.

Photography Services
Can I request photos from a specific event?

We photograph scheduled Cleburne High School events and activities throughout the school year. If you're looking for photos from a specific event, check the appropriate gallery section first to see if images have already been posted.

Photo requests for events we don't typically cover can be discussed directly with David Beans Studio. We aim to provide comprehensive coverage of all major school activities and sporting events throughout the year.

Photography Services
When will photos from recent events be posted?

We typically upload photos within 48 hours after each event, though some larger events or tournaments may take slightly longer due to the volume of images to process and organize.

Photos are carefully edited and organized by event date before being added to the appropriate gallery sections. We work quickly to get images available while maintaining the high quality standards our members expect.

Photography Services
Do you photograph all school events?

We focus primarily on major athletic events, performances, and school activities including all varsity sports, band performances, cheerleading, and special school events like pep rallies and student council activities.

Our coverage includes both home and away games when possible, tournaments, and special performances throughout the school year. While we strive for comprehensive coverage, some smaller events may not be photographed due to scheduling conflicts.

Photography Services
Can I hire David Beans Studio for private events?

David Beans Studio offers professional photography services beyond school events. We provide portrait sessions, family photography, and event coverage for private occasions.

For information about private photography services, pricing, and availability, contact David Beans Studio directly to discuss your specific needs. We bring the same professional quality and attention to detail to all our photography work.

Photography Services
What equipment and techniques do you use?

We use professional-grade camera equipment and lighting to capture high-quality action shots and group photos in various lighting conditions. Our experience with school events ensures we know the best positions and timing for great shots.

Years of photographing Cleburne High School events have given us expertise in capturing the energy and excitement of athletic competitions, performances, and school activities. We continuously update our equipment to maintain the highest image quality standards.

Photography Services
Do you offer photo editing or custom prints?

All photos in our galleries are professionally edited and optimized before being made available to members. This includes color correction, exposure adjustments, and basic retouching to ensure the best possible image quality.

Members receive high-resolution, edited images that are ready for printing at any size. The files are optimized for both digital sharing and professional print services, giving you flexibility in how you use your downloaded photos.

Privacy & Security
Is my personal information secure?

We use secure HTTPS encryption for all data transmission and store your personal information using industry-standard security practices. Your payment information is processed through PayPal's secure payment system, not stored on our servers.

We maintain strict security protocols to protect member information and regularly update our systems to ensure your data remains safe. Your privacy and security are our top priorities in all aspects of our membership platform.

Privacy & Security
Who can see my account information?

Your account information is only accessible to you when logged in and to authorized administrative staff who manage the membership system. We never share personal information with third parties.

Other members cannot view your account details, download history, or personal information. Your privacy is maintained through secure login systems and strict access controls on all member data.

Privacy & Security
Do you track my website usage?

We log basic usage information including login times, IP addresses, browser information, and gallery access for security purposes and to prevent unauthorized account sharing. We also use Google Analytics to understand how visitors use our website and improve the user experience.

This data helps us protect your account from unauthorized access, ensures compliance with our terms of service, and helps us make informed decisions about website improvements. We don't track personal browsing habits outside our website or share usage data with external parties beyond standard analytics services.

Privacy & Security
Can I delete my account?

You can request account deletion by contacting us directly. We will remove your personal information from our systems while maintaining necessary records for business and legal purposes.

Once your membership expires, your account access is automatically disabled, though basic account records may be retained. Account deletion is permanent and cannot be undone, so please consider this carefully before requesting removal.

Privacy & Security
How do you protect against unauthorized access?

We implement multiple security measures including secure login systems, session monitoring, IP address tracking, and automated flagging of suspicious account activity from multiple locations.

Your account is protected by encrypted passwords and secure session management. We continuously monitor for unusual activity patterns that might indicate unauthorized access and take immediate action when detected.

Privacy & Security
What happens to my data when my membership expires?

When your membership expires, your account access is disabled but your basic account information remains in our system. You cannot access galleries or download photos, but your account details are preserved.

If you choose to renew later, your account can be reactivated with the same login credentials. This allows for seamless renewal without needing to create a new account each time you subscribe.

Privacy & Security
Do you share information with schools or parents?

We do not share individual member information, download history, or account details with school administrators, parents, or other third parties without explicit consent or legal requirement.

Your membership and photo access remain private between you and David Beans Studio. We maintain strict confidentiality regarding who accesses our galleries and what photos they view or download.